https://jenpaterson.com/Recent content in The operations partner for owner-led small businesses. on Jen Paterson | Operations Partner for Women-Owned Small BusinessesHugo -- gohugo.ioen-ca© 2026 Jen PatersonSun, 19 Apr 2026 00:00:00 +0000https://jenpaterson.com/about/Sun, 19 Apr 2026 00:00:00 +0000https://jenpaterson.com/about/<p>Twenty years inside small businesses. Four run hands-on: a competitive dance studio with 1,000+ students and a 4-day, 4-show annual production; an IIROC-licensed financial practice (Dollar Divas); a multi-property rental company (Zesty Properties); and a gluten-free bakery (BSis Creations). Dozens more seen from the inside through temp work over the years, every back office, every mess, every &ldquo;how do other owners actually do this.&rdquo;</p> <p>Different industries, same job underneath: <strong>licensing, bookings, vendors, staff, books, and the hundred moving parts owners never have time for.</strong> And most of these businesses ran on deadlines that don&rsquo;t move: show nights, competition entries, market mornings, tax filings, closing dates. I bring the best practices from the dozens I&rsquo;ve seen, and the get-&rsquo;er-done grit from the ones I&rsquo;ve run.</p>https://jenpaterson.com/cookies/Sun, 19 Apr 2026 00:00:00 +0000https://jenpaterson.com/cookies/<p><strong>Last updated: April 19, 2026</strong></p> <p>This notice explains the cookies set on jenpaterson.com and how you can control them.</p> <h2 class="relative group">What Are Cookies <div id="what-are-cookies" class="anchor"></div> <span class="absolute top-0 w-6 transition-opacity opacity-0 -start-6 not-prose group-hover:opacity-100 select-none"> <a class="text-primary-300 dark:text-neutral-700 !no-underline" href="#what-are-cookies" aria-label="Anchor">#</a> </span> </h2> <p>Cookies are small text files stored on your device by your browser. They allow websites to recognize returning visitors and gather usage data.</p> <h2 class="relative group">Cookies We Use <div id="cookies-we-use" class="anchor"></div> <span class="absolute top-0 w-6 transition-opacity opacity-0 -start-6 not-prose group-hover:opacity-100 select-none"> <a class="text-primary-300 dark:text-neutral-700 !no-underline" href="#cookies-we-use" aria-label="Anchor">#</a> </span> </h2> <h3 class="relative group">Essential Cookies <div id="essential-cookies" class="anchor"></div> <span class="absolute top-0 w-6 transition-opacity opacity-0 -start-6 not-prose group-hover:opacity-100 select-none"> <a class="text-primary-300 dark:text-neutral-700 !no-underline" href="#essential-cookies" aria-label="Anchor">#</a> </span> </h3> <p>These cookies are necessary for the site to function and cannot be disabled.</p>https://jenpaterson.com/privacy/Sun, 19 Apr 2026 00:00:00 +0000https://jenpaterson.com/privacy/<p><strong>Last updated: April 19, 2026</strong></p> <p>This Privacy Policy describes how Jen Paterson Consulting (&ldquo;we&rdquo;, &ldquo;us&rdquo;) collects, uses, and protects your personal information. We operate under British Columbia&rsquo;s <em>Personal Information Protection Act</em> (PIPA) and take your privacy seriously.</p> <h2 class="relative group">What Information We Collect <div id="what-information-we-collect" class="anchor"></div> <span class="absolute top-0 w-6 transition-opacity opacity-0 -start-6 not-prose group-hover:opacity-100 select-none"> <a class="text-primary-300 dark:text-neutral-700 !no-underline" href="#what-information-we-collect" aria-label="Anchor">#</a> </span> </h2> <p>When you contact us through this website, we may collect:</p> <ul> <li><strong>Contact form data</strong>: your name, email address, company name, and message content</li> <li><strong>Log data</strong>: IP addresses retained temporarily in server and CDN access logs</li> <li><strong>Analytics data</strong>: page views, session duration, and general browsing behaviour (only if you consent to analytics cookies)</li> </ul> <h2 class="relative group">What the contact form collects <div id="what-the-contact-form-collects" class="anchor"></div> <span class="absolute top-0 w-6 transition-opacity opacity-0 -start-6 not-prose group-hover:opacity-100 select-none"> <a class="text-primary-300 dark:text-neutral-700 !no-underline" href="#what-the-contact-form-collects" aria-label="Anchor">#</a> </span> </h2> <p>When you use the contact form, I receive: your name, business name, your vertical, your operational pain text, your email, and (optionally) how you heard about me. Submissions route via Cloudflare Turnstile (for spam prevention) and Cloudflare Pages Functions, then to my inbox via Resend. I keep form submissions for as long as we&rsquo;re in active conversation and delete them within 12 months of last contact.</p>https://jenpaterson.com/contact/Sun, 19 Apr 2026 00:00:00 +0000https://jenpaterson.com/contact/<p>Tell me a bit about your business and the biggest operational thing keeping you up. I read every message and reply within 1 business day.</p> <form id="jp-contact" class="jp-form" action="https://jenpaterson.com/api/contact" method="POST"> <label>Your name <span class="req">*</span> <input type="text" name="name" required autocomplete="name"> </label> <label>Business name <span class="req">*</span> <input type="text" name="business_name" required autocomplete="organization"> </label> <fieldset> <legend>Which best describes you? <span class="req">*</span></legend> <label><input type="radio" name="vertical" value="florist" required> Florist</label> <label><input type="radio" name="vertical" value="photographer"> Photographer</label> <label><input type="radio" name="vertical" value="mua"> Makeup artist</label> <label><input type="radio" name="vertical" value="other"> Other owner-led SMB</label> </fieldset> <label>Biggest operational pain right now <span class="req">*</span> <textarea name="message" required rows="4" placeholder="One or two sentences is plenty."></textarea> </label> <label>Email <span class="req">*</span> <input type="email" name="email" required autocomplete="email"> </label> <label>How did you hear about me? <input type="text" name="heard_from" autocomplete="off"> </label> <input type="text" name="honeypot" tabindex="-1" autocomplete="off" style="position:absolute;left:-9999px;"> <div class="cf-turnstile" data-sitekey="0x4AAAAAAC_7s8f9kC7Sr7yB"></div> <button type="submit" class="btn-primary">Get my ops audit</button> <p class="form-error" id="jp-form-error" hidden></p>https://jenpaterson.com/terms/Sun, 19 Apr 2026 00:00:00 +0000https://jenpaterson.com/terms/<p><strong>Effective date: April 19, 2026</strong></p> <p>Please read these Terms of Service carefully before using jenpaterson.com (the &ldquo;Site&rdquo;). By accessing the Site, you agree to be bound by these terms. If you do not agree, please do not use the Site.</p> <h2 class="relative group">About the Service <div id="about-the-service" class="anchor"></div> <span class="absolute top-0 w-6 transition-opacity opacity-0 -start-6 not-prose group-hover:opacity-100 select-none"> <a class="text-primary-300 dark:text-neutral-700 !no-underline" href="#about-the-service" aria-label="Anchor">#</a> </span> </h2> <p>This Site is operated by Jen Paterson Consulting, a professional services business based in Victoria, British Columbia, Canada. The Site provides information about fractional general management and consulting services. It is a marketing and contact website, not a platform for delivering consulting services directly.</p>https://jenpaterson.com/thanks/Sun, 19 Apr 2026 00:00:00 +0000https://jenpaterson.com/thanks/<p>Expected reply within <strong>1 business day</strong>, during Pacific business hours.</p> <p>While you wait, have a read: <a href="https://jenpaterson.com/about/" >About Jen</a> or <a href="https://jenpaterson.com/services/" >Services</a>.</p>